REPAIR PROCEDURE – ENGLISH

Dear Customer,

To activate the repair procedure, please follow the instructions below.

✅ If you would like us to arrange the pickup via BRT courier

Kindly provide us with:

• Photos of the coffee machine, so we can verify its overall condition.
• A photo of the silver label showing the machine’s serial number.
• Proper packaging of the coffee machine to ensure safe transport.
• The pickup address and a contact phone number for the courier.

Once we receive all the required information, we will arrange the pickup via BRT courier.

Shipping costs:
Transport costs are borne by the customer. The service fee is €20.00, payable via:

• Bank transfer (we will provide our bank details)
• Cash on delivery
• PayPal (through a payment request sent directly by us)

Please let us know your preferred payment method.

✅ If you prefer to ship the machine independently

Please:

• Send us photos of the coffee machine to verify its condition.
• Send us a photo of the silver label with the serial number.
• Ship the properly packaged product to the following address:

To the attention of: E-COMMERCE OFFICE

MUSETTI SPA
Via G. Marcora 2/4
29010 Pontenure (PC)
Italy
Tel: [phone]

Warranty

The warranty is valid for 24 months from the date of purchase and covers all mechanical and electrical components.

The warranty does not cover repairs resulting from:

• Improper use or use not in accordance with the instruction manual
• Limescale buildup or failure to perform regular descaling
• Operation with voltage different from that indicated
• Internal modifications carried out by unqualified personnel
• Damage caused by inadequate packaging during transport

Once the machine arrives at our facility, our technicians will inspect it and determine the issue.

If the problem falls under the above-mentioned cases considered out of warranty, the repair service will be chargeable.

Please feel free to contact us if you need any further information.